Customer Service
Bailey Banks and Biddle is dedicated to providing our customers a superior level of service.Please see below to determine how we can help you.
Contact Us
We value your feedback and want to hear from you. To ask a specific question about a product, our online or store services or to let us know how we can improve your shopping experience,
email us. For questions about an existing order, you may also use our FedEx order tracking feature by logging in to
Your Account.
Order by Phone 1-800-651-4222
Monday - Friday
9 am - 5 pm CST (excluding holidays)
Track Your Order
Once your order has shipped, you will receive an email notification along with your tracking information. You may login to
Your Account to check your order status.
Shipping Policies & Order Processing
For information regarding special and custom order processing and shipping information, please review our
Shipping Policies & Order Processing.
Watch Warranty
Bailey Banks & Biddle watches are a great value for our customers. Bailey's is not an authorized dealer of the brands of new watches we carry; however, all watches are covered with a 1 year limited warranty against defective workmanship. Your watch purchase is covered for a period of one year from date of purchase. Please review our
Watch Warranty.
If you are not completely satisfied with your purchase, we will gladly provide an exchange or refund under the conditions of our
Return Policy. If you have received a damaged or defective item, please contact
Customer Service for an exchange. Damaged or defective items will be exchanged for the same item only.
Shopping Locations
The new Bailey Banks and Biddle is building a new kind of jewelry shopping experience that appeals to the needs and desires of today's sophisticated buyers. Customers have access to the best possible prices on diamonds whether they're shopping
online or in the
stores. Web-savvy consumers appreciate the interactive process of creating a one-of-a-kind treasure online in
Baileys' Design Studio. Brides-to-be enjoy the freedom of the interactive in-store Design Studio, where they have the freedom to touch, feel and try on hundreds of bridal styles. Value-oriented shoppers appreciate the truly spectacular prices and one-of-a-kind treasures in Bailey's members-only
Vault.
Frequently Asked Questions
Please click
here to see a list of Frequently Asked Questions.